Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
Things are constantly changing… and there may be a need to change this policy from time to time. In such cases we will post these changes on this web page as well as email our subscribers. That way, you’re always kept up to date.
This policy is effective from 25th May 2018. Any amended policies will only apply to data collected after the amendments come into effect.
Data we collect and keep is usually provided by you when you place your order or subscribe to our email newsletter. In some cases, we also obtain data from third parties for direct mail marketing.
First and foremost, we need your name and address to send you the beautiful Little Linens items you’ve ordered, as well as to verify your payment details and send you our lovely catalogues. Your email address will allow us to send you an order confirmation and order progress. When requested, you’ll be sent the latest Little Linens news, offers and promotions. This is voluntary, and you can unsubscribe at any time by clicking the unsubscribe button at the bottom of any email or by contacting email@example.com. We ask for your payment details (card or PayPal) during checkout to process payments but we do not ever store these details. When these are taken for telephone orders, they are not kept after payment is processed. Your phone number is useful if we need to contact you about your order or when the courier needs to update you with your parcels tracking information.
In brief, we may collect and store the following information about you:
Contact information including email address
Registration date/last visit date (where applicable)
Online behaviour such as statistics on page views, time spent on site, devices and browsers used etc.
The amount of information we hold about each customer is different. To obtain a copy of the personal information we hold on you, please see the bottom of this page.
In brief, we process the above information for one or more of the following purposes:
To fulfil orders
To contact you when necessary
To confirm identification when you contact us
For marketing communication (that you have agreed to)
To review the conduct of and to administer/operate your accounts
For statistical analysis, including automated techniques
For record-keeping purposes
Use analytics data to improve service/website and/or make marketing decisions
To process payments
To prevent crime and fraud
For any other purposes deemed necessary for business
Under the data protection law, our basis for processing your data is ‘legitimate interest’.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Data is shared with and/or can be accessed by the following third parties we work with:
Internally within the organisation
IT Support partner
Payment gateway providers- PayPal, SagePay, Alipay
Email service providers
*Epsilon Abacus (registered as Epsilon International UK Ltd), is a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. By trusted retail partners, we mean companies operating in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected and ensure that we will only deal with suppliers outside the EU who are GDPR compliant and have policies in place to protect your data.
We believe that as long as you keep shopping with us, we’re in a business to customer relationship. This means that we keep a record of what has happened so far – what items you bought for your little prince right from when he was born right up until now! We might also need to keep your information for the important legal and audit purposes. However, we also recognise when we’re no longer wanted, so if you haven’t shopped with us for 6 years, it will be reasonable to accept that we’ve lost you and will therefore delete all the information we have about you.
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will never sell or lease your personal information to third parties. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law. You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR 2018.
You have a right to receive a copy of the personal data that we hold about you. To access personal information we hold on you, please contact us on firstname.lastname@example.org or call 01732823700 marking your request “Subject Access Request” and providing us your name, address, email address and account number (where applicable) so that we can quickly find you. We will deal with any such requests within 30 days.
You also have the right to ask us to stop processing your data. Please contact us to inform us if you want us to delete or amend any part of our processing and as far as we are able to (taking into account our own legal obligations) we will do so.
If you have a complaint regarding data, you can contact us on email@example.com or call 01732823700 and we will do our best to sort things out. If you feel we have not dealt with your data complaint well enough, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website www.ico.org.uk
You have the right of portability over your data. This means you can ask us to pass the information we hold on you to a third party in machine readable format. If you’d like this, please contact us at firstname.lastname@example.org
Little Linens Data Protection
Hill Park Farm
Wrotham Hill Road
Telephone – 01732823700