DELIVERY

FREE UK Delivery-Orders Over £60

Orders totalling £60 or more will be sent free of charge. Deliveries are sent via Royal Mail on a tracked service for delivery in approx 5 business days.

STANDARD UK Delivery-Orders Under £60

Standard UK Delivery is charged at £2.95 for orders under £60 (not incl. shipping).

 

PRIORITY Delivery

We also offer a UK priority service which is usually delivered in 2-3 working days for a fee of only £3.95

 

UK Next Day Service

A next day service (Monday to Friday only) is available to UK addresses for £5.99. Next Day orders must be received by 1:30pm and will be delivered the next working day. Next Day orders placed over the weekend will be processed on Monday (except for Bank Holiday Mondays) and delivered on Tuesday.

Please note, Next Day delivery service requires someone to be present in order to sign for your parcel.
(NB. Next Day service does not deliver on Saturdays or Bank Holidays)

 

International Costs and Delivery

For international costs and delivery times, please enter your delivery information in the delivery tab and your cost will be calculated based on your location and the products you have ordered. 

A tracking reference will be emailed once your order is despatched. 

**We cannot guarantee that your shipment won't be delayed with your local Customs Office. Please also note that the recipient is solely responsible for payment of any tax, customs/brokerage fees or import duties, if any.**

 

RETURNS

Extended Christmas returns policy.

During the Christmas period, we have extended our returns policy. Orders placed between the 1st of November and the 12th of December may be returned or exchanged until the 10th of January. Orders placed from the 13th of December are subject to our normal 28 day return period.

All returns and exchanges are subject to our normal conditions as per below.

You can return any part of any order within 28 days of receipt of your goods for a refund or exchange.

We will exchange or refund any item with which you are not happy, as long as both the packaging and the goods themselves remain intact and unworn. We cannot refund or exchange items where tickets or tags have been removed.

To make a return:

  • Fill in the returns form enclosed with your order
  • Package your items carefully, with each item in its original condition and all labels attached
  • Address package to:
Angels Face,
PO BOX 544
SEVENOAKS
KENT
TN13 9QD
  • We recommend that you send returns by recorded delivery and keep proof of postage. Returns are sent at your expense.

WHAT HAPPENS NEXT?

  • We will send you an email to confirm that your return has been processed and your card has been refunded (or exchanged).
  • Please note; it can take a few more days for your bank to complete the refund, depending on their processing time.

 

Please feel free to email us if you need any further information: customerservice@angels-face.co.uk